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Highfield Level 1 NVQ Award in Contact Centre Operations (RQF)

Who Is This Course For?

This course has been designed to help individuals that are interested in working in a Contact Centre roll. This course is widely applicable for many various work environments who deal with customers on a day-to-day basis. This is due to it covering a multitude of potential topics such as, communication skills, resolving problems and operating communication technology.

Register your interest

How does it work?

1. Find the course which suits you and register your interest by filling the provided form

2. We will contact you to provide all additional details

3. Pay a deposit or full amount and select the date when you can start the course.

How Long Is the Course?

For this completion of this course, learners should expect to undertake 120 hours. Included in this is 35 guided learning hours.

Entry Requirements

The minimum age for this qualification is 14 years old. It is also recommended that where applicable learners are assessed before taking the qualification to ensure they have a fair opportunity to complete the qualification.

What You Will Learn

Learners will be able to build a plethora of skills that will be effective in their chosen career. You will leave the course with the understanding of good customer service in a contact centre. The ability to direct sales through a contact centre and reducing health and safety risks within the work environment.

How You Will Be Assessed

Learners will be assessed thought out the duration of the qualification. This will be done through course work and other tasks whilst creating a portfolio. This portfolio will show evidence of the knowledge and skills gained from the course.

What Can You Do Next?

Once completing this course, you will be fully prepared to take the next step by working in a Contact Centre roll. You could also proceed in education and complete the Level 2 Award in Customer Service, Level 2 Diploma in Customer Service, Level 3 Diploma in Customer Service.

Course Level

Highfield Level 1

Course Type


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