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  • Who Is This Course For?

    This course has been designed to help individuals that are interested in working in a Customer Service role. This course is widely applicable for many various work environments who deal with customers on a day-to-day basis. This is due to it covering a multitude of potential topics such as, communication skills, requests and even talking on the telephone.

  • Who Is This Course For?

    This qualification is for individuals who may want to work in the business/administration sector. This qualification will enable you to enhance your knowledge, skills and understanding of what is required for the job role. The benefit of this qualification is it is created for leaners that work in a multitude of sectors and roles.

  • Who Is This Course For?

    This course has been designed to help individuals that are interested in working in a Contact Centre roll. This course is widely applicable for many various work environments who deal with customers on a day-to-day basis. This is due to it covering a multitude of potential topics such as, communication skills, resolving problems and operating communication technology.

  • Who Is This Course For?

    This qualification is designed for learners wishing to apply for a licence from the Security Industry Authority (SIA) to work as a door supervisor and is based on the relevant SIA specification for learning and qualifications.

  • Who Is This Course For?

    This course is designed for Door Supervisors who currently hold a licence from the Security Industry Authority (SIA) to work as a Door Supervisor and need to be brought up to date with the new licence-linked qualifications requirements.

  • Who Is This Course For?

    This course has been designed to help individuals that are interested in working in a Customer Service role. This course is widely applicable for many various work environments who deal with customers on a day-to-day basis. This is due to it covering a multitude of potential topics such as, communication skills, requests and even talking on the telephone.

  • Who Is This Course For?

    This course has been designed to help individuals that are interested in working as a Front Of Stage Pit Barrier. This course is designed to give the leaners the understanding, knowledge and skills required to perform this roll.

  • Who Is This Course For?

    This course has been designed to help individuals that are interested in working as an event steward. This course is designed to give the leaners the understanding, knowledge and skills required to perform this roll.

  • Who Is This Course For?

    This qualification is for individuals who may want to work in the business/administration sector. This qualification will enable you to enhance your knowledge, skills and understanding of what is required for the job role. The benefit of this qualification is it is created for leaners that work in a multitude of sectors and roles.

  • Who Is This Course For?

    This course has been designed to help individuals that are interested in working in the stewarding industry. This course is designed to give the leaners the understanding, knowledge and skills required to perform this roll.

  • Who Is This Course For?

    This course has been designed to help individuals that are interested in team leader role. This course is designed to give the leaners the understanding, knowledge and skills required to perform this roll.

  • Who Is This Course For?

    This qualification is for individuals who may want to work in the business/administration sector. This qualification will enable you to enhance your knowledge, skills and understanding of what is required for the job role. The benefit of this qualification is it is created for leaners that work in a multitude of sectors and roles.

  • Who Is This Course For?

    This course has been designed to help individuals that are interested in team leader role. This course is designed to give the leaners the understanding, knowledge and skills required to perform this roll.

  • Who Is This Course For?

    This course has been designed for assessors who assess occupational competence in an individual’s work environment. This course is designed to give the leaners the understanding, knowledge and skills required to perform this roll.

  • Who Is This Course For?

    This course has been designed to provide a good basis to help leaners get into training. This is a great qualification for both new and experienced trainers who wish to improve there skills for the classroom.

  • Who Is This Course For?

    This qualification is aimed at learners who wish to become emergency first-aiders in the workplace. This qualification meets the requirements for training emergency first-aiders in those organisations that have identified that staff need to be trained to this level within their first-aid needs assessment.

  • Who Is This Course For?

    This qualification is aimed at learners who wish to become First-aiders in the workplace. This qualification meets the requirements for training  first-aiders in those organisations that have identified that staff need to be trained to this level within their first-aid needs assessment.

  • Who Is This Course For?

    This course has been designed to provide a good basis to help learners get into training. This is a great qualification for both new and experienced trainers who wish to improve there skills for the classroom.

  • Who Is This Course For?

    This course has been designed for assessors who assess occupational competence in an individual’s workplace and vocational skills. As well as the knowledge and understanding in a classroom, workshop or other training environment assessing competence. This course is designed to give the leaners the understanding, knowledge and skills required to perform this roll.

  • Who Is This Course For?

    This course has been designed to help individuals that are already employed in team leader or supervisor roles in any industry. It covers the knowledge, skills and behaviours contained within this standard. Particularly against the requirements of assessment plan version AP03. This includes care team leaders and supervisors and retail roles. It has been devised to support the delivery of the Team Leader and Supervisor apprenticeship.

  • Who Is This Course For?

    This qualification is for individuals who may want to work in the senior business administration role. This qualification will enable you to enhance your knowledge and understanding across a range of administrative practices and tasks.

  • Who Is This Course For?

    This course has been designed to help learners who are completing the Customer Service Specialist apprenticeship standard. This can also be used to assess the readiness for End Point Assessment. This covers a such things as the knowledge, skills, and behaviours of the standard.  Providing a positive customer experience, the difference between ownership and responsibility, business knowledge and understanding.

  • Who Is This Course For?

    This course has been aimed at learners working in senior business role such as assistant managers, senior supervisors and those working various other management positions. Its aim is to develop the knowledge and understanding across a vast range of various administrative practices such as managing information.  It forms the knowledge and competency elements of the Advanced Management Apprenticeship and supports delivery of the Team Leader/Supervisor apprenticeship standard. It can also be taken on a standalone basis.

  • Who Is This Course For?

    This course has been designed to help individuals that are already employed in team leader or supervisor roles in any industry. It covers the knowledge, skills and behaviours contained within this standard. Particularly against the requirements of assessment plan version AP02. This includes care team leaders and supervisors and retail roles. It has been devised to support the delivery of the Team Leader and Supervisor apprenticeship.

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